How do I cancel my Backstage subscription?

Backstage's cancellation flow has a reputation for being slightly hidden. Here's how to navigate it.

The standard path:

1. Log in and click your account icon (top-right).
2. Open Account Settings.
3. Find Subscription or Billing.
4. Click Manage Subscription → Cancel.
5. Confirm. They may try to offer discounts to keep you — decline if you're sure.

If you can't find a cancel button:

• Try the "Change Plan" link, which sometimes routes to cancellation.
• Email support@backstage.com with a clear request to cancel — they'll process it.
• If you subscribed through the iOS or Android app, you cancel through your Apple ID or Google Play subscription, not through Backstage's website.

What to expect after cancellation:

• Access continues until the end of your current billing period.
• Your profile stays up but you can't apply to castings.
• Media and resume remain saved — you can reactivate later without rebuilding.

Full account deletion:

Separate from cancellation. Request through support. Backstage typically deletes within 30 days.

Before you cancel:

• Export any casting correspondence or audition history you want to keep.
• Wait out any active callbacks or booked shoots.
• Consider downgrading to free instead of full cancellation — you keep profile visibility without the monthly charge.